SHIPPING

SHIPPING COST

The ordered items will be shipped from our warehouse located in Korean via K-Packet. K-Packet service is provided by Korean post with traceable number at an affordable price. Each K-Packet is charged based on weight , starting from 100 g-2 kg per package. This means that you may receive more than one package if your order is over 2 kg as the weight of each K-Packet is only allowed for 2 kg.

The shipping fees vary slightly due to the locations of different countries. It is cheaper to delivery to Asian countries compare to European and North American countries.

The Pick Up schedule for K-Packet : Every Working Day (Excepts Public Holiday in Korea)If you have any preferred shipping method that can pick up the goods from Korea, Seoul please simply let us know and we can discuss and arrange with your shipping agent.



FREE SHIPPING FOR ORDERING OVER AU$99

Our Free shipping offer is only available while we launch our promotion program. So it is not available at this stage.

(We are glad to bring our customers great value and service. That’s why we provide free shipping for customers whose order value is equal or above AU$99. When your order reaches the value of AU$99, the Free Shipping in our system will be triggered automatically.  When it happens, you will see Oceania (or Europe or Asia) Shipping $ xx.xx and Free Shipping on the screen.  Please just check the Free Shipping box, then you only need to pay the price of the item/s you order on the check out.)



SHIPPING TO WORLDWIDE

We are proud to offer worldwide shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries,  we will contact you.


CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. This means that it’s your own responsibility to clear the custom fees.


*We will not take any responsibility after the order is lower declared
If the order is returned based on customer did not clear the customs/ refuse to receive the parcel, we will have to charge an extra shipping fee to re-send the products. 


SHIPPING TIME

Shipping time varies from 4-15 working days by locations during ordinary days of the year. However,  It will take longer if you order on weekends or public holidays . Please note that this shipping time doesn’t include our 2-5 days processing time.


TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. However, tracking for the shipment is barely available in Canada and Australia because postal service of these countries do not provide tracking result for K-Packet shipment properly.

If you have any other questions, please contact us and we will do our best to help you out.

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