FREQUENTLY ASKED QUESTIONS

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.



How is the shipping cost calculated?

The Items will be shipped via K-Packet by Korean Post. Shipping costs are calculated based on the over weight of the products and package.  For more details on how shipping costs are calculated, please contact us directly.


What is K-Packet?

K-Packet is provided from Korea Post  at a affordable price . The delivery date will be slightly slower than EMS :

– The average of delivery time of K-Packet is 4-15 working days, depends on where you are.

– Traceable Type Small Packet Air Mail with Tracking Number (LK*********KR or RE*********KR).

– K-Packet can be tracked under TRACKING in the Main Menu.

– Normally faster than non-traceable small packet air mail in most of countries.

– Tracking for the shipment is barely available in Canada and Australia because postal service of these countries do not provide tracking result for K-Packet shipment properly.

– K-Packet is traceable but package is delivered to reception, PO Box or post office depends on the countries.



What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. We offer 45 days of Buyer protection from the time you make a payment for your purchase.

You are protected when:

  • The item you ordered did not arrive within 45 days since the day you make a purchase. 
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake. 

How to become a member?

You can subscribe as a member by clicking the Subscriber in the main menu. We currently offer 3 different subscription plans (Silver, Gold, VIP) to you for your different shopping needs. These 3 types of subscription plan will provides you 5-15% member discount of our all non-sale products, please note these discount will not apply to shipping fees. Membership is charged on annual basis, price is AU$96/Year (Silver, 5% discount), AU$180/Year (Gold, 10% discount) and AU$250/Year ( VIP, 15% discount). Please refer to our Membership policy or contact us for more details.